Lucky Creek Casino - Hráč se snaží vybrat své výhry.

The folks at lucky creek casino apparently is in the business of ripping people off..i played at lucky creek and won..when i tried to withdraw my wininngs i got a notification saying i had to make a deposit to withdraw my winnings well i did that ..i made a deposit from my own private account..well now am being told after waiting 3 weeks for my winnings to get to me that the money had been voided because i won it on a consecutive bonus play but that is an out right lie..i made the deposit so i could withdraw..well they say i didnt meet the playthrough by just a few dollars. Seems like they use whatever means necessary to keep from paying out to players who won..this is sketchy "technicalities" gray areas they can easily use to keep from paying out winnings to the players..thats not right or fair...and there really isnt anything that can be done except filing a complaint that isnt gonna solve anything. The folks at lucky creek really laighing it up at all of the prople they rip off daily.

Dear Carrie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without bonus? If you have activated any promotional offer, which one was it exactly? Ideally, please forward your bonus and cashier histories along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I did use a bonus but I also made a deposit because it said I had to before I could withdraw winnings.

Dear Carrie,

If you have activated any promotional offer, which one was it exactly? Ideally, please forward your bonus and cashier histories along with any relevant communication to petronela.k@casino.guru.

Please understand that all the requested information is essential if we wish to proceed with the case. Looking forward to hearing from you.

I can't get back into the account. lucky creek closed my account after I tried talking with them on the phone. They gave me the run around for almost 3 weeks before finally saying that my winnings had been voided. As for the bonus I dont even remember what the code was.

Could you please advise, Carrie, if it were your first bonus or you have redeemed any promotional offers previously? Have you saved any screenshots of your withdrawable balance or any communication? 

Dear Carrie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I am not even sure at this point. I c ant get into the account to see

Thank you very much, Carrie, for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Carrie.

Before we proceed, I need to know if you ever made deposit except for the one when the casino asked you to deposit to get your winnings. Please try to check you account, please search if you ever took another free promotion.

Thanks.

I cant log in to the account..it is locked

You can check it in your bank statement.

Dear Carrie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.