Locowin Casino - Hráč se snaží vybrat své peníze.

Hello, Locowin has had me paid out several times and now I have to verify myself.. the proof of address is always rejected because my address is not on the statements but I don't have online banking ... bills aren't accepted either, I'm desperate

Hallo , Locowin hat mich schon mehrmals auszahlen lassen und jetzt muss ich mich verifizieren.. der adress nachweis wird immer abgelehnt weil meine Adresse auf den Auszügen nicht drauf steht aber ich habe kein onlinebanking … Rechnungen werden auch nicht akzeptiert ich bin verzweifelt

Hello Laumak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Laumak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.