King Billy Casino (Malta) - Hráčův vklad nebyl nikdy připsán na její kasino účet.

I deposited with Giropay, it's out immediately, but they don't release it! Feb 04, 2023 at 4:13 am

deposit

giropay

Pending

40

habe mit Giropay eingezahlt ,es ist sofort draus ,aber sie geben es nicht frei! 04. Februar 2023, 04:13

Einzahlung

giropay

Ausstehend

40

Dear martinapuhl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

TIME TYPE NUMBER METHOD STATUS SUM04. February 2023, 04:13

deposit giropay

Pending

40

EUR that's what it says in the casino. I'm happy to send you the account statement

ZEITTYPZAHLMETHODESTATUSSUMME04. Februar 2023, 04:13

Einzahlunggiropay

Ausstehend

40

EUR so steht es im casino ich kann gerne den kontoauszug schicken

It hasn't been lost, they just don't release it, that's all, and I won't deposit there again if they don't activate my money, in the chat one says 6 hours, then the other 24 hours, then 48 hours again!! !

Es ist nicht verloren gegangen ,sie geben es nur nicht frei das ist alles ,und einzahlen werde ich da bestimmt nicht mehr wenn sie mein geld nicht Freischalten, im chat sagt einer 6 stunden ,dann der andere 24 stunden ,dann wieder 48 Stunden!!!

Could you please forward your payment receipt along with a screenshot of your casino cashier history to petronela.k@casino.guru? Thank you in advance.

Dear martinapuhl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.