King Billy Casino (Malta) - Hráč bojuje s možnostmi výběru.

I initially attempted to withdraw 200€ via the same method that I used for deposit (PaysafeCard), but the withdrawal was consistently cancelled, and I was advised to use a different method. The audacity is that there is only one other option available, being a bank transfer, but it is only applicable for 300€ and above. It's not fair that I can't withdraw 170€, and the support simply misleads me, telling me to use PaysafeCard, which is not working. This casino receives a score of 10 from you, and yet, I have never encountered such poor support. Please help me, I'm close to losing it. They simply want us to gamble everything away.

Ich habe versucht am Anfang 200€ über die selbe Möglichkeit auszuzahlen wie ich eingezahlt habe (PaysafeCard) aber die Auszahlung wurde immer wieder storniert und ich solle eine andere Möglichkeit zum Auszahlen nehmen. Aber die Frechheit ist das ich nur eine andere Möglichkeit zur Verfügung habe nämlich Banküberweisung aber erst ab 300€. Das darf doch nicht sein das ich 170€ ,nicht auszahlen lassen und und der Support verarscht mich nur und sagt ich solle PaysafeCard nutzen was aber nicht funktioniert. Ihr gebt dem Casino eine 10 und noch noch nie so schlechten Support erlebt. Bitte hilft mir ich dreh bald durch. Die wollen nur das man alles verzockt.

Dear harryfischer110182,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Is the scenario of making a deposit in order to withdraw 300€ an option for you?
• Which other recommendation did you receive from casino support in order to withdraw your winnings?
• Have you completed account verification in the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear harryfischer110182,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still managed to increase the amount to 300 with games and pay it out. But to me your answer sounds illogical because with the same casino operator with the same headquarters and license, such different payout regulations cannot apply. But the world has never been logical. But was lucky. Thank you very much and all the best

Hab es mit doch noch geschafft den Betrag mit Spielen auf 300 zu erhöhen und auszuzahlen. Aber für mich hört sich deine Antwort unlogisch an weil bei gleichem Casino Betreiber mit gleichem Sitz und Lizenz können doch nicht so unterschiedliche Auszahlbestimmungen gelten. Aber die Welt war noch nie logisch. Aber hatte Glück. Vielen lieben Dank dir und alles Gute

Dear harryfischer110182,

I'm glad to hear that your issue has been resolved successfully, and congratulations on your win. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru