Harry's Casino - Hráč si přeje uzavřít svůj účet v kasinu.

I’ve asked for the last 2 weeks to be self excluded from the account and all I get back is them asking why I want to do that? I’ve had many problems with this account and I just want my account closed now so I can’t play on it. Any help woukd be appreciated

Dear Nicholas,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://playatharrys.com/templates/company/terms_and_conditions:

"23.12 Self exclude or Timeout - We will only reply to emails sent to support@playatharrys.com for this action and clearly mark in the subject line 'Account Closure. Any emails not stating your reason for closing eg; gambling problem will not be actioned as an urgent request. We take these requests seriously but due to the high levels of emails it may take us some time to reply. Any deposits made before the account is closed will be accepted and are non refundable."

I would recommend sending an email including all the relevant information to support@playatharrys.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hi

ive sent the relevant information and im waiting for a reply

thanks

Perfect Nicholas. Please keep me informed. Thank you in advance.

Hello Nicholas,

Have there been any developments since our last conversation?

Dear Nicholas

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.