FEZbet Casino - Hráč se snaží vybrat své výhry.

Hello, I registered at Fezbet on October 18th, 2021, I deposited 85 euro trough skrill and won 360 euro without using bonus money, then I tried withdraw 360 euro in October 22th, 2021 but there has been no response or a single email from "Fezbet" about withdraw progress or about KYC verification.

When I contact fezbet support they give me same answer - "Withdrawal request will be processed by our Financial Department within 3 business days."

Im already waiting 12 days for any response from fezbet.

Dear sodaw0w,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, received money today. Everything is solved!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sodaw0w, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru