EmuCasino - Hráč naznačuje, že jeho země měla být uvedena mezi zeměmi s omezeným přístupem.

Dear Casino Guru Team,

Despite the international rule that the casino group is no longer allowed to accept players from Switzerland, the casino has continued to accept deposits. All refund requests are smarter. I ask for your support.

Kind regards

Basel09

Liebes Casino Guru Team,

trotz internationer Regel, dass die Casino Gruppe keine Spieler mehr aus der Schweiz akzeptieren darf, hat das Casino weiterhin Einzahlungen akzeptiert. Alle Rückerstattungsanfragen sind gescheiter. Ich bitte um Eure Unterstützung.

MFG

Basel09

Dear Basel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.emucasino.com/en/info/terms-conditions/:

"Countries

The countries from which we accept business is indicated by the drop-down list available on the account opening forms and can be confirmed by contacting our Customer Support team.

We may amend or alter the list of countries from which we accept business. We advise that You should check the list regularly to ensure that You do not access the Service from a Restricted Country."

Could you please advise why do you believe that Switzerland should have been listed between restricted countries? Meanwhile, I have been assured by a live chat agent that they accept indeed players from your country.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

According to Swiss law, licenses from abroad are illegal and can be punished with high penalties. I informed Emu Casino about this several times and never received a response.

https://www.esbk.admin.ch/esbk/de/home.html

Here you will find the information you need to do this.

It is official that in 2019 the new gambling law was adopted and the foreign licenses are illegal.

I would ask you to help me with this case.

Thank you

Basel09

Laut Schweizer Gesetz sind die Lizenzen aus dem Ausland Illegal und können mit hohen Strafen belegt werden. Ich habe Emu Casino darüber mehrfach informiert und nie eine Antwort erhalten.

https://www.esbk.admin.ch/esbk/de/home.html

Hier finden Sie die Informationen die dazu nötig sind.

Es ist offiziell dass im Jahr 2019 das neue Glückspielgesetz angenommen wurde und die ausländischen Lizenzen illegal sind.

Ich würde Sie bitten mich bei dem Fall zu unterstützen.

Danke

Basel09

Dear Basel,

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand that you are concerned, but, unfortunately, we’re not in position to help you.

If there is anything else, I could do for you, do not hesitate to contact me, otherwise I will be forced to reject this complaint. Thank you for your understanding.

We’ve rejected this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.