CobraSpins Casino - Hráč se snaží předat KYC.

I am struggling to get my account verified despite submitting around 10 different documents it still remains unverified therefore unable to withdraw my winnings. I have sent them several emails but do not get a response

Dear Sim3251,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It usually takes a few days to fully review all documents.

Which documents have you already provided, please? When exactly did you send the last of them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Thank you very much in advance for your reply.

Best regards,

Kristina

This part is completed now and I’m attempting to withdraw £1500 winnings from them in 3 lots of 500 as this is the maximum allowed. So let’s see if I receive it!

My withdrawal amount I have requested is now £1500

Thank you for your fast reply Sim3251. I updated the disputed amount. It can take some time to receive the withdrawal, therefore I will keep this complaint opened until your confirmation regarding successful transaction. Please let me know as soon as you receive the payment.

Hello Sim3251,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player stopped responding to this complaint. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.