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I bet about 3000 XRP on Sumo on 7/12.

The opponent was absent, but the bet was determined to be a win, so the full amount of 5000 XRP was withdrawn.

Since kyc was requested, it corresponded correctly.

It's been a week since then and still no payment.

Also, you cannot log in to your account.

7/12に相撲へ3000XRPほどbetしました。

相手が欠場しましたがbetが勝ち判定されたので全額の5000XRPを出金。

kycを要求されたので正しく対応。

その後1週間経ちますがいまだに出金されません。

なお、アカウントへのログインもできません。

Dear x2002x2002x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you successfully passed the verification before the casino blocked your account? Have you accumulated your winnings with or without an active bonus?

Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your response.

No bonus used.

"Am I correct in saying that the casino passed verification before blocking my account?" What does this mean?

About the account, I only used sports betting.

対応ありがとうございます。

ボーナスは使用していません。

「カジノがアカウントをブロックする前に検証に合格したということを正しく理解していますか?」これはどういうことでしょうか？

アカウントについてはスポーツベットのみ使用していました。

Thank you for your help.

I just got a reply from Cloudbet and my account has been reinstated.

I haven't been able to withdraw, but the balance has been returned.

I apologize to you for a fuss over.

お世話になります。

先ほどクラウドベットから返信がありアカウントが復活しました。

出金はできていませんが残高も戻ってきました。

お騒がせしました。

Thank you for your reply, x2002x2002x. Are you unable to make a withdrawal? Or have you made a withdrawal request that has not been processed yet?

After that, I was able to complete the withdrawal!

その後出金まで完了することができました！

Great! Have you already received your winnings? Can we now consider this case resolved?

received! Solution.

Sorry for the trouble.

受け取りました！解決です。

お騒がせして申し訳ありません。

Dear x2002x2002x,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru