Casinostugan - Hráč se snaží vybrat své výhry.

I can not withdraw my money put in SEK 200 and they doubled my bet, my balance is now SEK 611 and yes I can not withdraw anything, I feel completely cheated.

Jag kan inte ta ut mina pengar la in 200kr och dem dubblade min insats mitt saldo ligger nu på 611kr och ja kan inte ta ut något, känner mig helt lurad.

Dear Jakob,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jakob,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.