WinsParkSpin Casino - Výběr hráče je opožděný.

Everytime i try to withdrawl my winnings a message box pops up and says need to deposit 50.00 to verify my account and that my winnings would be deposited around 30 mins yet I have made the deposit and still get the same message and still no winnings sent to my PayPal account.

Dear jenyuhas36,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear jenyuhas36,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jenyuhas36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have still not received the withdrawl from them and I have completed the KYC verification I always do from the day I sign up .. Thank you for all your help in this matter and sorry I haven't seen the messages until now.. but I will make sure to check more frequently regarding this matter..

Dear jenyuhas36,

Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.

After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.

Best regards, 

Nick

Casino.Guru