Vegaz Casino - Hráč se snaží vybrat své výhry.

Dear all,

today i made a deposit via Mastercard. I try to Withdraw 500.14$ and i receive error. I contact with customer support and they inform me that cannot use my Master card for withdraw. I check the Withdraw methods and they write:

"You can withdraw your money in the following currencies: Euro, United States Dollar, Canadian Dollar, New Zealand Dollar, Norwegian Krone, and millibitcoin.

You can withdraw your money in the following currencies: Bitcoin, Ethereum, Litecoin, Ripple, Binance Coin, Monero, Tron, and Tether.

Is your account in a different currency? In that case, the values are converted. Also remember that due to country restrictions, some withdrawal methods might not be available to you. "

I am asking, how is it possible to accept Deposits and do not accept Withdraws?

They doing the same with Deposit via Visa, they never informing users that they cannot use Visa but they have the the "label" on deposit.

Dear gvlisidissocial,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear,

I am a new user of the casino, about 7 days.

The issue with the casino is that it does not inform before the registration, as well as it does not have any marking, a table, a relevant reference. When a user registers and sees as a payment method visa, mastercard etc he considers that he can use the corresponding methods.

Αγαπητή,

Είμαι νέος χρήστης του καζίνο, περίπου 7 ημέρες.

Το θέμα με το καζίνο είναι πως δεν ενημερώνει πριν την εγγραφή, καθώς επίσης δεν έχει κάποια επισήμανση, κάποιον πίνακα, κάποια παραπομπή σχετική. Όταν ένας χρήστης εγγράφεται και βλέπει ως μέθοδο πληρωμής visa,mastercard κλπ θεωρεί ότι μπορεί και να χρησιμοποιήσει τις αντίστοιχες μεθόδους.

Thank you very much for your reply, gvlisidissocial. I understand your point of view, unfortunately, sometimes withdrawal methods that you can really use are shown only after the registration has been completed.

Could you please advise which withdrawal methods are available to you? Have you tried discussing your options with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear,

Could you give me a link that lists the available withdrawal methods after registration? Why are they not mentioned during registration since they know the user's nationality?

Thanks

Αγαπητή,

Θα μπορούσατε να μου δώσετε κάποιο link στο οποίο αναφέρονται οι διαθέσιμοι τρόποι ανάληψης μετά την εγγραφή? Για ποιο λόγο δεν αναφέρονται κατά την διάρκεια της εγγραφής από την στιγμή που γνωρίζουν την εθνικότητα του χρήστη?

Ευχαριστώ

Unfortunately, I don't work for this casino and I am not able to provide this information correctly. If you wish to gather such information, my best recommendation to you would be to contact casino support before you create an account and ask which payment methods are available for players from your country.

I would suggest that we focus on resolving the withdrawal issue in Vegaz Casino. Could you please get back to my last message and provide all the required information? Thank you in advance.

Dear gvlisidissocial,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.