Stelario Casino - Hráč se snaží vybrat své výhry.

Hello, I received an amount of around 170 euros from the weekly cashback. From this I made 2561.30 euros. Of course, I also kept to the bonus rules and never played more than 5 euros. After I implemented everything I could not pay out the money. Every time the following error message appears "The requested amount is higher than the allowed withdrawal amount". You can have a total of 3x 400 euros in the payout at the same time. There are also no restrictions on the bonus and the support assured me that. In addition, the support said that there is currently technical work on the payouts. But this statement seems very dubious to me. I also have evidence and can prove everything. Please help me.

Hallo, ich habe einen Betrag von ungefähr 170 Euro von dem wöchentlichen Cashback bekommen. Daraus habe ich 2561,30 Euro gemacht. Selbstverständlich habe ich mich auch an die Bonus Regeln gehalten und nie höher als 5 Euro gespielt. Nachdem ich alles umgesetzt habe konnte ich das Geld aber nicht auszahlen. Jedes Mal erscheint folgende Fehlermeldung "Der angeforderte Betrag ist höher als der erlaubte Auszahlungsbetrag". Man kann hier gleichzeitig insgesamt 3x 400 Euro in der Auszahlung haben. Es gibt auch keine Beschränkungen für den Bonus und das sicherte mir der Support zu. Zudem meinte der Support, dass es zurzeit technische Arbeiten bei den Auszahlungen gibt. Diese Aussage scheint mir aber sehr dubios zu sein. Beweise habe ich auch und kann alles belegen. Bitte helfen Sie mir.

Hello Lolo777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stelario Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Since when are you trying to make the withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Lolo777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.