Sloto'Cash Casino - Hráčský účet byl uzavřen a výhry byly zabaveny.

They have blocked my account after sending them countless photos of the required documentation and photos with the card in the face and they have not served any and they canceled my account with 100 dollars unlocked from the initial bonus without deposit

Me han bloqueado la cuenta despues de mandarles infinidad de fotos de la documentacion requerida y fotos con el carnet en la cara y no les ha servido ninguna y me anularon la cuenta con 100 dolares desbloqueados del bono inicial sin deposito

Dear Clara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.slotocash.im/en/terms-conditions:

"The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including": (list of 11 examples of suspicious behavior)

I am sorry I couldn’t help you more with this case. There is no deposit eligible for a refund and we can’t go against casino’s decision to close a player’s account due to failed KYC verification. Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Petronela

Well, as said, they are all traps and lies to not pay any player. Those terms and conditions that you put me are totally abusive and thus be able to cancel any winnings of a player with or without deposit. A scam, and as such, you should not promote it on the web.

Bueno, pues lo dicho, son todo trampas y mentiras para no pagar a ningun jugador. Esos terminos y condiciones que me pones son totalmente abusivas y asi poder cancelar cualquier ganancia de un jugador ya sea con o sin deposito. Una estafa, y como tal, no deberiais promocionarlo en la web. 

Dear Clara,

Since you haven’t placed a deposit and accumulated your winnings from No Deposit bonus, unfortunately, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.