Raging Bull Slots Casino - Hráč se snaží vybrat si výhru.

It has been since April 29, 2021 that I have been trying to withdraw $900 from Raging Bull Slots Casino. My first request was declined because I was scared of identity theft with all of the documents that were requested so I blacked out some information on the forms that I submitted based on experts advice. I then attempted a Bitcoin withdrawal on May 11, 2021 after submitting all the forms required with nothing blacked out and I learned today that that request was declined. I am currently chatting with Ryan Gregory who is telling me the last request was "declined by the withdrawal team because they payout team has not handled the email that I sent." When asked how I contact the payout team the chat was ended. I would steer clear of this site for a variety of reasons, mainly the forms they require for a payout, their constant declining of withdrawals, slow customer service (5 business days) and their inability to process a withdrawal in a timely manner IF at all. I'm totally appalled by this online casino and their reputation. BUYER BEWARE - do your research before you spend your hard earned cash.

Dear Yvonne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you have provided the required documents with all the necessary details visible? If not, I would recommend you to fully cooperate with the casino and provide all the necessary documents otherwise you won’t be able to receive your winnings.

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Yvonne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have email confirmation that all documents needed to make the withdrawal have been received and they requested that I withdraw using their Bitcoin method, which I did, yet my withdrawal request from 6/2/21 is still pending. This is the 4th withdrawal request that I have made with Raging Bull. I sent all documentation to Kristina, along with messages from my bank.

Thank you very much Yvonne for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Yvonne!

From now on, I will take care of your complaint. I would like to invite representatives of Raging Bull Casino into this complaint in order to help us with the resolution of your issue with the withdrawal.

Thank you!

Hey all,

I have looked literally everywhere in our system Yvonne, I can't find anywhere that you have submitted any type of payout details to any departmental email account within this company. I see multiple requests for the information but no replies on your part, at least from the registered email account listed in your casino player sheet.

Until you have a valid method of payout on file the process can't move forward. Please submit the requested documentation as a reply email to one of the requests or let me know and I can have one of my team reach out to you personally for assistance.

Best,

Nick and Raging Bull

I have all of the emails and documents that I have sent including information from your support team indicating that all documents have been received. I will forward all of this information to Krista for proof.

Krista please tell me if you need more. I have saved every communication with the exception of the chats, since they don't always send them to me even after I requested it.

Hey Yvonne,

All I know is I can't locate the details anywhere, I've gone ahead and had my agent Alex reach out to you. The most important thing here is we get things sorted so we can move forward on your withdrawal and this seems like the most expedient way. Watch for his email and follow through with him. We should be able to get this show on the road.

Best,

Nick and Raging Bull

From the recent emails I received today the casino must have received all of the documentation because my account balance is now at $.38 but nothing has been deposited into my account. I copied Krista on my email correspondence with Raging Bull so she is fully looped in and I don’t have to forward documents to her. I sincerely appreciate Nick’s help in getting this far, but it will be interesting to see if a deposit is ever made to my Bitcoin account after almost 2 months and verification documents sent back in early May.

Hey Yvonne,

We're doing some good now, payment details are reviewed and updated in your account and we got your withdrawal request reviewed and approved. All in all good progress.

Now we'll work on getting that out the door for you, it shouldn't be too long I'd say. If not today or tomorrow then early next week if I had to estimate.

Let us know when it comes in!

Best,

Nick and Raging Bull

I will be awaiting payment processing and will inform all if anything is received.

I would like to know why Nick is indicating processing in a couple of days, next week at the latest, but Alex indicated in his email that it could be 7-10 business days: "After a withdrawal is approved, we send the funds within the following 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations."

Clearly, I still have no idea when this money will be processed into my Bitcoin wallet, but I will give you the benefit of doubt and watch the calendar.

Hello Yvonne!

Please, keep us updated with the status of your payment!

Looking forward for hearing from you.

Hey Yvonne,

I train my agents to use caution when promising anything that is beyond their control, Alex was giving the standard timeframes however as I was on this personally and had a reasonable degree of certainty I could expedite things for you a bit.

The good news is the payment did indeed go out Friday as I anticipated so hopefully that is a positive for you.

Let us know you received it if you would.

Best,

Nick and Raging Bull

I did receive a partial payment of $607.90 on June 18th, so thank you very much, but I do believe that there is still additional payment owed to make up the total withdrawal of $901. Please let me know when this will be processed.

Hey Yvonne,

Your winning deposit was using a no playthrough/no max cashout deposit coupon giving you an additional $178 on top of your deposit to play and win with. These funds are non-cashable and removed on approval of your requested withdrawal. Subtracting the $25 processing fee $698 (.01855885BTC) was paid out directly to you via Bitcoin, I have to assume the difference is due to either fees on the receiving end or just due to the volatility of Bitcoin itself.

I hope that clarifies things and glad to hear you received your winnings.

Best wishes,

Nick and Raging Bull

Thank you for your explanation, but when I was playing the game I was obviously watching to see when I could cash out due to using the coupon. I believe I had to spend over $5,000 of casino bets before I could start to collect any real winnings. On my side the coupon had went down to $0 and the amount I could then withdraw was remaining. I played it down to $900 and then decided to withdraw those funds.

Can you please explain how an additional $178 was removed from the $900 withdrawal that was available to me for withdrawal?

I want this case to be closed as much as all of you.

I have a screenshot from June 16 that indicates a withdrawal of $178 was approved by a manager.

Hey Yvonne,

What you are referring to in the first message above is 'playthrough' it's the amount of cash play required to qualify for a withdrawal, once that is complete you are allowed to withdraw all but the non-cashable deposit bonus amount as stated in the rules of the bonus and the terms and conditions of the casino.

As to the secondary question of the "manager approval" it takes a certain level of authority to remove cash funds from your account, it must be approved by a managerial level staff member. This is the system notifying all parties involved of the non-cashable amount of your withdrawal being removed from the closed system. If you will notice it is the exact amount of non-cashable funds associated with the withdrawal.

Best,

Nick and Raging Bull

Close this case, thank you for all of your help and time.

Dear Yvonne,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.