MostBet Casino - Výběr hráče byl zpožděn.

I entered the first time by luck I won 2 thousand, for me to put the money it was instantaneous now I withdraw those 2 thousand it was 7 days I complaining to the staff until finally I managed to withdraw. Then I went in I lost 1400 on the same day and stopped I waited 1 more day I went to play again yesterday 25/11/2020 managed to make 3,100.00 I asked for a withdrawal of 2,500.00 I declined the same thing the first time, I went to play the 600 that I had left in the account i lost everything, today i woke up i saw that the withdrawal had been refused my money went back to the site, i asked again for withdrawal of 2,000.00 and went to play another 500, result i lost again. I went to talk to an attendant named Rafael said that for security reasons my withdrawals are blocked (I have all the prints) I said that I already lost too much and that I wanted to withdraw not to be in a loss he said that my withdrawals will not be carried out and that the only solution was for me to stay playing (like losing everything I have left) here I leave my indignation against this site! I do not recommend!

Entrei a primeira vez por sorte ganhei 2mil, pra eu colocar o dinheiro foi instantâneo agora eu retirar esses 2mil foi 7 dias eu reclamando com o pessoal ate q por fim conseguir retirar. Depois entrei perdi 1400 no mesmo dia e parei esperei mais 1 dia fui jogar de novo ontem dia 25/11/2020 conseguir fazer 3.100,00 pedi saque de 2.500,00 saque recusado mesma coisa da primeira vez, fui jogar os 600 q tinha deixado na conta perdi tudo, hj acordei vi q o saque tinha sido recusado meu dinheiro voltou pra site, pedi de novo saque de 2.000,00 e fui jogar mais 500, resultado perdi de novo. Fui falar com um atendente chamado Rafael disse q por questao de seguranca meus saques estao bloqueado (tenho todos os prints) falei q ja perdi demais e qro sacar pra nao ficar no prejuizo ele informou q meus saque nao serao realizado e q q unica solucao era eu ficar jogando (tipo perder tudo q me restou) deixo aqui minha indignacao contra esse site! Nao recomendo!

Dear SAMUR,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Also, could you please indicate, how much money is currently in you balance? Did you play with any bonuses?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear SAMUR,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.