Luxury Casino - Hráč si stěžuje na neustálé ztráty.

I have been playing at the luxury online casino for a year and have deposited up to €9000. I have only lost from this casino. Last month, I deposited €4500 but received no value, no winnings. I have only lost. This has nothing to do with luck - a year without any luck, I don't understand.

Ich habe eine Jahr lang bei luxury online Casino gespielt bis 9000€ eingezahlt. Von des Casino nur verlost habe letzte Monat 4500€ eingezahlt keine Leistung kein Gewinn. Ich habe nur verlost das hat nicht mit Glück zu tun ein Jahre lang kein Glück ich verstehe nicht.

Dear wali7,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Thank you for writing back, I know that it has something to do with luck, but I don't understand that. For a year, deposits were made every single day and not once did the performance reach €1000, think after one day, a week, but not for years . Deposit/withdrawal from both sides I paid fees, everything was on me, from the casino I only got status points and that's not easy either. Thank you, there are a few photos that might be interesting.

have a nice day.

Danke dass sie zurück geschrieben haben, ich weiß dass mit Glück zutun hat aber das verstehe ich nicht ein Jahre lang jedes einzelne Tag Einzahlungen getätigt wurde und keine einzige mal bis 1000€ Leistung nicht gezeigt hat hat denken nach eintag , eine Woche aber nicht Jahre lang. Ein/auszahlung von beiden Seiten ich Gebühren bezahlt alles auf mich gerechnet, von des Casino habe nur Statuspunkte bekommen und das ist auch nicht einfach nicht. Danke schön da ist ein paar Foto vielleicht ist interessant.

schonen Tag noch.

Every deposit with a bank card 💳 no matter 10/100€ almost 2€ fees are calculated.

Jeder Einzahlung mit bankkarte 💳 egal 10/100€ fast 2€gebühren gerechnet.

I also play at other casinos even though I didn't deposit much but the winnings were high.

Ich spiele bei andere Casino auch obwohl nicht mal viel eingezahlt aber gewinn war hoch.

Dear wali7,

Feed depends on the payment method used, your country of residence or the casino's country of residence. All I can recommend you is that if you are not satisfied in this casino, play in a different one.

Unfortunately as long as there is no relevant evidence that something unfair would be ongoing in the casino, there is nothing we can do.

If you would have that kind of proof, please forward it to nikolas.b@casino.guru but until then, we will be forced to close the complaint.