Loot Casino - Hráč se snaží dokončit ověření účtu.

I have provided all the relevant documents to verify my account 3x and still no reply my account has been frozen so I can't got to cashier to withdraw my winnings been trying to contact them by email as that's the only means and you don't get any reply or when you do its automatically and says send you documents again which I have done so many times. NO ONLINE chat which is very poor for any decent casino first time I have come across a site with no live chat, stay away people I have used alot of sites and this is the first time I have had anything like this. Will definitely check reviews before

Dear Lillymay17289,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Lillymay17289,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.