Kats Casino - Výběr výher hráčem byl zpožděn.

I deposited 30$ and won up to 800$. I made the withdrawal on dec 2nd. Then they changed my withdrawal to 210$ saying i used a coupon but i never did. My account manger marcus even verified saying i never used a coupon so i will get the 800. So it was agreed 800 will be deposited within 48hrs. Then i get a email saying the banking team is gonna do another investigation that will take 12 to 15 business days that was on December 19th. Now it is January 11th and now the customer service says ill be getting a wmail from the banking team within 72hrs. Is there any people out there that can help me get my money

Dear murraypatrick55079,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear murraypatrick55079,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.