Jackpot Village Casino - Výběr Plyera byl zpožděn.

I have been waiting for over 2 weeks for my withdrawal , every time I go onto live chat they say they relevant team are working on it’ they have been saying that for over a week and still no update. I am absolutely fed up with them as they are not communicating with me.

Dear Ben,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please confirm, that you have passed the KYC (verification) process successfully? If you received any confirmation email from the casino, please forward it to kristina.s@casino.guru (together with any other relevant communication).

I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Kristina

Hi there , I have no confirmation email from the casino, I have emails from them containing the withdrawal date and when it got processed I will forward them onto you now. Ben

sorry to bother you but what happens now?

Thank you very much Ben for a reply. I reviewed your email as well. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ben,

Thank you very much for your quick reply via e-mail. Before we can move further with this case, I would like to know is there any update regaring your complaint?

We will try to contact the casino and find more information case.

Yes I received my withdrawal however it took over 2 weeks for it to come in. Ben

That's great news, congratulations! Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.