iLucki Casino - Hráč kritizuje nepravdivou reklamu bonusu.

I opened a game account on this platform through a link that I found on the internet (see the attached pdf). Not having received the promised rounds in promotion, I contacted online assistance who told me the story that it was not possible to credit them as Italy is not eligible for their T&C (restriction). In reality, going to take their link it does not appear that the Italian players have any restrictions in requesting these free spins upon registration (point 2.5 of the T&C). In addition, their support email does not work, unlike that of the VIP so it is also difficult to communicate directly with them.

Ho aperto un conto gioco presso questa piattaforma tramite un loro link che ho trovato su internet (vedasi il pdf allegato). Non avendo ricevuto i giri promessi in promozione ho contattato in linea l'assistenza che mi ha raccontato la favola che non era possibile accreditarli in quanto l'Italia risulta dai loro T&C non eleggibile (restrizione). In realtá andando a prendere il loro link non risulta che i giocatori italiani abbiano delle restrizioni nel richiedere tali giri gratuiti alla registrazione (punto 2.5 dei T&C). Inoltre la loro email del supporto non funziona, al contrario di quella della Vip pertanto risulta difficile anche comunicare direttamente con loro.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you redeemed any free bonus in this casino in the past? Have you tried contacting the website where you’ve found the promotional link?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I'm sorry, Nemokid, could you please clarify if you have found the offer on the casino website directly or through another affiliate website? Thank you very much in advance.

I found the offer on the internet and the link is connected to their platform as I have attached previously. You cannot advertise something and then deny it ... you can find it here by clicking on the link:

https://www.ilucki.com/en/22-free-spins-elvis

By connecting to the link above you can directly access their site where the offer is still valid.

L'offerta l'ho trovata su internet ed il link é collegato alla loro piattaforma come ti ho allegato precedentemente. Non si puó pubblicizzare una cosa e poi negarla... la puoi trovare qui cliccando sul link:

https://www.ilucki.com/en/22-free-spins-elvis

Collegandoti al link sopra accedi direttamente al loro sito dove si trova l'offerta ancora valida.

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Nemokid.

Thank you very much for sharing your negative experience. We will now try to get in touch with them.

Hello Igor and CasinoGuru team!

After thorough investigation we have concluded that our partner did not provide all necessary information regarding registration bonus. We are constantly in touch with our partners to be able to provide up-to-date data for our partners. 

Sadly, in this case our partner did not mention all needed information regarding registration bonus. In this case we have added your registration free spins and we will check all outgoing advertisements more thoroughly to prevent such issues in the future. 

Thank you for sharing your concern regarding this topic and we hope for your understanding in this case 🙂

Best regards,

iLUCKI Casino team

Accredited free spins. If nothing else, they respond to complaints!

Giri gratuiti accreditati. Se non altro rispondono ai reclami!

Hello Nemokid.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef