Hyper Casino - Hráč si stěžoval na nízké výplaty.

I played so many games and had so many free spins, but the profit is almost zero, the payout is well below 45 percent and you are here at the casino just ripped off and ripped off. I've invested about 500 euros and have won nothing, of 20 games played.

Well the casino always wins.

Ich hab so viele Spiele gespielt und so viel freispiele gehabt, jedoch ist der Gewinn gleich null, die Ausschüttung liegt weit unter 45 Prozent und man wird hier bei dem Casino einfach nur verarscht und abgezockt. Ich hab ca. 500 Euro investiert und habe nichts gewonnen, von 20 gespielten Spielen. 

Naja das casino gewinnt immer. 

Dear Klm,

Thank you for contacting Casino Guru and I am so sorry for your troubles. As far as I know, the RTP percentage cannot be influenced by the Casino. Please feel free to visit our page about how slots work: https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik. In this case, I am wondering if you have screenshots of your game history to support your claims. If we see something out-of-ordinary in the screenshots, we can investigate your issue further.

Kind regards,

Satrio

Dear Klm,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.