GunsBet Casino - Hráč není schopen vybrat svůj zůstatek.

The casino does not transfer winnings to the credit card used to deposit.

Anything but fair and correct.

Das Casino bezahlt Gewinn nicht auf die Kreditkarte mit der man einbezahlt hat aus.

Alles andere als fair und korrekt.

Hello agigregori,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gunsbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that if a method is available to deposit, it doesn't mean it is also available for withdrawal. You always have to chose a payout method which is offered by the casino in the withdrawal section.

Looking forward to your answer.

Regards,

Nick

Yes it is verified.....until there is something to complain about again. No no bonus used.

Still waiting to be paid.

Ja es ist verifiziert..... bis wieder etwas zu beanstanden ist. Nein kein Bonus benutzt.

Immer noch am warten ob ausbezahlt wird.

Hello agigregori,

Can you please clarify since when is the payment pending?

Dear agigregori,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.