Gossip Slots Casino - Hráč se snaží vložit finanční prostředky.

I opened up an account on the site and attempted to deposit money into the account but it stated that the deposits had not been enabled for my account. I reached out to their support an they stated it was due to an IP mismatch from the location I'm reporting my residence. They requested a utility bill to verify my address. I sent them the information and it still has not been resolved. I've sent several emails without any resolution.

Dear aquiniones,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Do I understand correctly that the depositing option has been disabled completely for your account? Have you been advised what is necessary for the problem to be resolved?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Yes, I heard back the same day that the issue was due to an IP mismatch. They requested a copy of a utility bill with name and address to verify identity. I replied back with the information and it has been radio silence ever since.

Thank you very much, aquiniones, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello aquiniones!

From now on, I will try my best to help you with your issue. I would like to invite Gossip Slots Casino's representatives into this complaint in order to help us resolve this situation.

We would like to ask Gossip Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

you gave them a week already and they didn’t reply. This Casino is a joke and deserves a lesser rating.

Hi aquiniones,

I have reached out to the Customer Support team and they have informed me that they have not received the email with your documents in it. This possibly because of the size of the email. They are going to reach out to you directly.

If you have multiple attachments to send you may need to send them in separate emails. Otherwise, they could bounce.

Best,

Gossip Slots

Hello aquiniones!

Did you managed to send the necessary information to the casino as they requested?

They never reached out to me.

Hello aquiniones!

Have you contacted the casino with the relevant information? Please note, that your cooperation in this moment is essential to resolve your complaint.

I've reached out and no response to my inquiry. Thanks for your efforts but this issue, due to the Casino's lack of response and resolution I no longer have faith in this establishment.

Dear aquiniones,

I would like to kindly advise you to check the spam folder, if you haven't already that is. In case you haven't found anything in there we will contact the casino once again.

I checked my spam folders and there was nothing.

Hi aquiniones,

Please check all of your spam folders, as Customer Support swears that they have sent you an email regarding this whole situation. Additionally, they are going to reach out again so please keep an eye out for the email.

Best Regards,

Gossip Slots

Hi aquiniones,

Here is the timestamp from the last email sent by Customer Service.

From: Pressy support@gossipslots.eu

To: Al Quiniones al.quiniones@gmail.com

Date: July 15, 2021, at 11:38 EST

Maybe this will help you locate it. @Martin, if proof of this is needed we have it and it can be sent privately.

Cheers,

Gossip Slots 

Hello aquiniones,

Did you receive aforementioned message from the casino?

Dear aquiniones,

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.