Giant Wins Casino - Hráč požaduje vrácení peněz.

Your slot DOESN'T PAY WINNING combinations

I require a full audit of all my play, with detailed play costs and returns since I started playing with you, or a full refund of all LIFETIME deposits made to your brand of casinos within 5 working days.

One example attached which has several winning combinations but which paid out zero, there was another last week, which I asked to be checked and was told it was correct, making this not just a fault but fraud due to your denial.

Hello Fktaylor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Giant Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you prove in any way that you suffered loss due the issue you experienced? Did you create any evidence of your claim - screenshot or a video? If yes, please forward it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Yes, fully approved, verified yes. I’ve sent them numerous messages over weeks about this, the only reply I got was "there’s nothing wrong" but there is; I’ve asked for gameplay history and slot history which they won’t provide; I’ve made a complaint via their given process in terms with no response either. This is pretty serious

Hello Fktaylor,

Thank you for the provided screenshot trough e-mails. However, the time of the bets from the betting history doesn't match the time from the spin. Can you please provide the history from the same time?

Did you try to contact directly the game provider regarding this issue?

The casino time is one hour out on that. Everything else matches exactly and you can see that no further transactions took place. Not sure why the casino runs 2 different times but shouldn’t be surprised given their theft.

I've repeatedly contacted the casino with ZERO response. As per gambling commission and their terms I’ve done what they say. But they don’t answer

Hello Fktaylor,

Based on what did you expect your amount of money for the bet? I'm sorry but based on that screenshot it is simply not possible to tell which lines did you bet on and how much would be the win in case of which line.

It’s a 9 line slot. There are several winning combinations. The bet is 9 lines at £1 a line

Hello,

The problem is that this is not visible on the screenshot you provided. We can't contact the casino if there is no relevant proof which would directly show the situation.

Dear Fktaylor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

These show the win lines and payments. It should be over £250 paid out but instead it was zero. The multiple wins just didn’t register at all

I'm sorry but even with those I see no winnings combination in your spin. Even if there would be, only the highest line would be credited to you not all of them. Can you please advise if you did receive anything for that bet or was it zero win - the screenshot showing your bet is cropped.

thought you were supposed to know your stuff here?

payline 7, £100 win with wild so doubled to £200

zero acknowledgment of win let alone payout

you didn’t even notice winline 5?

Dear Fktaylor,

Unfortunately if the game did not credit your win and if you think it should have, I can really only recommend you to contact the game provider or the casino directly. If the game provider will be able to show the log and that you should have win, the casino will pay you out for sure.

I'm really sorry but we can't deal with casino if the log you provided shows something different.

Regards,

Nick