Fresh Casino - Hráč si stěžuje na kasino automaty.

Lot of slots is scripted and also very buggy. All site seems to be made for scamming.

Hello Martins777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Could you please describe a little bit more specific what the issue is, as we can't build any case based on your description. What seems to be scammy? Was there any issue with a payout or why did you put the amount of 200€ into the complaint?

Please note, that if it's only slots related bug issue, it might be just because of connetion issues on the player's site or game provider issue - which the casino can't deal with anyway.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

I was playing in mobile version.

But there is errors on lot of games. They just throw me out of game to login in screen. There is only 2 of errors that I decided to screen in last playing session. The amount of 200€ is because I lost that sum, I believe because of these errors occurred

Dear Martins777,

Is there any way to prove that the money was lost because of those errors? As long as it isn't somehow provable, we always assume that even if the game would work well, it might have been a losing bet. Unfortunately in cases like these the best solution is to play only the games which are working fine for you (as some games might be buggy for some contries), or in case you do not own any high amount balance in the casino, you can always move on to a different casino where the games are working properly. As we haven't received any other complaint on Fresh Casino regarding game errors, we must assume that the issue might be caused on the player's side.

Is there anything else we would be able to assist you with?

Here is the proof of errors on fresh casino slots.

Hello Martins777

I am truly sorry to hear that you've met some issues while playing on our website.

Initially, I would like to mention that all our games are provided by official and licensed providers, and we don't have access to games configurations. Most often a malfunction will occur because of a lost internet connection or one that drops in and out. This means that your computer cannot properly send and receive information to and from the server that the game is running on. You might also be using an outdated or not fully compatible internet browser which can make it difficult for the games to run smoothly. Sometimes errors may happen because of issues on the provider's side and we cannot handle these issues. Unfortunately, this happens from time to time. Some games are not allowed access from specific countries. Particularly on the second screenshot that you attached I see correct behavior, I suppose that you were trying to open a restricted game. Errors in games (whatever their nature) cannot affect the overall financial result of your run in the casino. If an error occurs during the spin, then when you re-enter the game you will see the result of the last spin, either you have some winnings, which are credited to your balance, or your spin have no winning. If you notice that errors happen with a particular provider, I would recommend changing it.

If you ever come across unreceived winnings due to some errors please do not hesitate to contact our 24/7 live chat, our agents will definitely assist you and will send a request to the gaming provider.

We are always happy to help.

Thank you for your appeal!

Have a good one,

Alex,

Casino Representative. 

In other casinos these errors doesn't occure. And games that is not available in fresh casino is available in more trustable casinos that exist already 5+ years. So in overall these tehnical errors only pops up in fresh casino. I played there enough time to see the difference. And i believe that isn't Internet connection problem.

Hi Martins777

Thanks for the response.

During the period of your gaming session, we didn't receive complaints from other players about any sort of issues or errors. If this were a global problem, we would be aware of it. In that case, as Nick mentioned earlier, we suppose that errors happened on your side. There may be a dozen of reasons why errors could occur, some of them I mentioned above, and we can't overview them all, unfortunately. But again, errors cannot affect the overall financial result of your run in the casino. All your gaming sessions are processed correctly which means that you got the actual result determined by the provider's RNG.

I am very sorry and upset that you faced such a negative experience while playing at our Casino. I can advise you to download our application, which you may find in the left-side menu. It may help to avoid errors related to the web browser.

We really appreciate your honest and thorough feedback. We will keep improving the stability of our brands so such issues don't recur.

Have a good one,

Alex,

Casino Representative. 

Well I don't know what are you fixing there but today every second slot and provider showed errors

And if taking about scripts, look at this only available play&go game (in respectable casinos there is no available play&go games for my country). There you can see that it even doesn't redirect to official play&go site it's launched from some scripted fresh casino page

Hi Martins777

Thank you for your message.

As I mentioned before, errors in games may occur for many reasons. Unfortunately, we are unable to track down the exact reason why the errors occur. Most likely, they can be fixed after changing your device or browser. I have described earlier all recommendations regarding errors occurring. There are no other solutions at the moment, unfortunately.

Indeed, Play'n GO provider is prohibited in your country. As I can see, there is only one game "The Sword and the Grail" that is available in your country, I will definitely check this out. URL, which you may see in the address bar doesn't mean that the game is located on fresh.casino's server. The actual HTTP requests go to the provider's server. You can find this proof in the desktop browsers by going to DevTools (press F12, then go to "Network", then "All"). There are a lot of various requests going to Play'n GO side. I am attaching a screenshot, which confirms that.

Have a good one,

Alex,

Casino Representative.

So why does these errors appear only on fresh casino? With others there is no problem.

As I can see that this rating at casino guru is just bought. If this rating was based on real player reviews it would be only half of this.

Dear Martins,

As mentioned before, if you are really experiencing the issues only with Fresh casino, so why do you play there? There is plenty other casinos suitable for you without any errors occuring. Unfortunately we can't lower the rating of the casino only based on one player's complaint about games availability as no one else is experiencing it. The complaint will rejected if there is no other issue we can assist you with.

Regards,

Nick

So casino rating is made only of casino guru moderators choise. Rating is not based on real player reviews. As it is with for example Vulkan Vegas casino I seen here, rating is shown very good but player reviews show very bad rates.

For me fresh casino doesn't exist no more.

Reviews based on player's are never coresponding to reality as most of player do not even know what rules the casino have or what should they look at. They are complaining after 2 days if they do not get their withdrawal which is somehow impossible for first withdrawal or they just complaining about anything they don't like.

If you want to find out how we do our reviews you can check it all here: https://casino.guru/our-casino-reviews

Based on my above post, the complaint will be now closed. Feel free to contact us anytime you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick

Casino.guru