DelOro Casino - Výběr hráče je zpožděn kvůli čekajícímu ověření.

I have uploaded my KYC verification documents to the casino site in order to request a withdrawal.

However, even though it has been about a month since I submitted the documents, the verification is still on hold, and I can't proceed with my withdrawal request.

When I contacted support, I received a confusing response suggesting that playing more could speed up the document verification process.

I kindly ask for your cooperation to ensure I can successfully withdraw the winnings I earned fairly.

※Attachments

・Image showing the date of the last deposit (over a month has passed)

・Image showing the documents still on hold

・Image of the chat with support

私は、出金申請のためにＫＹＣ認証書類をカジノサイトにアップロードいたしました。

しかしながら、書類提出から一ヶ月ほど経過した現在も検証保留中となっており、出金申請手続きに進むことが出来ません。

サポートに問合せたところ、プレイすることで書類認証の速度を速めることが出来るという、よく分からない回答でした。

正当にプレイをして得た勝利金を無事に出金することが出来るよう、ご協力をお願いいたします。

※添付資料

・最終入金の日時の画像(１ヶ月以上経過)

・提出書類保留中の画像

・チャットサポートとのやり取り画像

Dear Charlie333,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that the details on your documents exactly match the information on your casino user profile?

Which specific documents did you provide, and when did you last submit a document to the casino? Additionally, have you ensured that all documents were sent in high quality and in the correct format?

Has customer support indicated how long the KYC process is expected to take?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika