Club Player Casino - Výběr hráče je zpožděn kvůli opakovaným žádostem o dokumenty.

Idk why it says Japan.

I encountered issues with the communication regarding my withdrawal. Despite submitting all required documents in July 2023, each time I inquire about my payout, they claim to research it, then ask if I've sent my documents. There's a lack of clarity on the status or any discrepancies. It seems they may not have a record of our previous conversations, and my emails might not be reaching them directly.

Hello inchikchan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear inchikchan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request. Can you please answer to my previously asked question in order to proceed in resolving the complaint?

the verification started last October 2023

Hello inchikchan,

When exactly did you request the withdrawal and what method did you use to do so? Can you please forward a screenshot of the pending payout?

According to the transaction history.

Jan. 01, 03:50 am

Wire Transfer Withdrawal approved

Requested 2023-12-17 12:05 pm

$-1000.00

Hello inchikchan,

What is the current verification status of your account? Can you please forward the communication between you and the casino regarding this issue to nikolas.b@casino.guru?

under this casino. They paid me already.

Dear inchikchan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru