Buran Casino - Hráč při hraní zažil technickou závadu.

I won €400 on Friday on the Hot Fruit27 game since my payout, this game has been stuck on the server at €3 and can no longer be played to fix the problem

Ich habe am Freitag 400€ am Spiel Hot Fruit27 gewonnen seit meiner Auszahlung hängt dieses Spiel im Server bei 3€ einsatzfest und ist nicht mehr Spielbar eines meiner Favoriten ohne diesem Spiel laufen alle Hot Fruit spiele Schlecht Verlust bis heute 700€ vom casino kommt keine Hilfe zur behebung des problems

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I can't send the chat history, I can't see it. The problem looks like this

The casino has so far only ever had tips against which, however, did not lead to success: a cash bonus of €50 and a cashback of €200. The technical team should work on the problem

den chatverlauf kann ich nicht senden dieser ist mir nicht einsehbar das problem sieht so aus

das casino hat bis jetzt nur immer hinweise gegen die aber nicht zum erfolg führten einen cashbonus über 50€ und chashback 200€ das technikteam soll am problem arbeiten

Thank you very much, torri, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello torri,

I will assist you with the complaint from now on. I would like to ask the representatives of Buran Casino to join the conversation in order to help us resolve the issue.

Buran Casino,

Could you explain what happened and suggest any solution?

Dear all,

Thank you for contacting us.

First and foremost, we would like to apologise for the inconvenience caused when using our website. The game in question has been forwarded to the technical department to be investigated.

In order to aid the investigation, we would like to kindly ask the customer to provide us with a screenshot of them attempting to play game that contains the latest time and date at the bottom right side of the screen.

We would like to also add that the customer has been given bonus funds as compensation for the troubles. Our website offers a wide variety of games that can be tried out while this one is being checked.

Should you have any other questions, feel free to contact us.

Best regards,

BuranCasino.com

I've already sent at least 5 screenshots, always the same if the money on the account is below 10 cents, everything looks normal, but if you deposit, the game hangs at €3. That's why I won't deposit any money again problem about 1000€ lost I claim that something has been manipulated since the last payout on this machine. I was a player in the CC Germany for more than 10 years until the end (slot club) but I have never experienced anything like this. Since this problem I can only rate Buran with minus 5

ich habe schon mindestens 5x screenshot gesendet immer das selbe wenn der Geldstand auf dem Konto unter 10cent steht sieht alles ganz normal aus aber wenn man einzahlt dann hängt das spiel bei 3€ ich werde deshalb nicht nochmal Geld einzahlen ich habe in ca 2 Wochen seit dem problem ca 1000€ verloren ich behaupte das seit der letzten Auszahlung an dieser Maschiene etwas manipuliert wurde . Ich war über 10 Jahre Spieler Im CC DEutschland bis zum Schluss(Slotclub) aber so etwas habe ich noch nie erlebt ich kann Buran seit diesem Problem nur mit minus 5 Bewerten

new screenshots of today's problem i don't want to deposit any more either to describe this problem the game works in play money!!! but if there is enough money in the account then it doesn't work as the pictures show. If I have enough money in the account again, I can make a video so that you can understand the situation better

I sent this message to buran with screenshots from 09/13/2022, unfortunately I can't upload them to the GURU, it is always shown larger than 5MB, but it's only 1.3MB ok, but buran has the newer pictures from 09/13/2022: [peachhelp ] Re: AW: [peachhelp] Re: AW: [peachhelp] Re: AW: Message from the VIP team

By: Stoyhe, Toralf

To:VIP

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6:04 p.m. yesterday

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neue screenshots zum problem von heute ich möchte auch nicht mehr einzahlen um dieses problem zuschildern im spielgeld funktioniert das spiel!!! aber wenn genug Geld auf dem Konto ist dann geht es nicht wie die Bilder beweisen WEnn ich wieder mal Genug geld auf dem Konto habe kann ich ein Video machen damit man den Sachverhalt besser Versteht

ich habe diese nachricht an buran gesendet mit Screenshots vom 13,09,2022 leider kann ich diese nicht im GURU hochlade es wird immer grösser 5MB angezeigt es sind aber nur 1,3MB ok buran hat aber die neuer bilder vom 13,09AW: [peachhelp] Re: AW: [peachhelp] Re: AW: [peachhelp] Re: AW: Meldung vom VIP Team

Von:Stoyhe, Toralf

An:VIP

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Gestern 18:04 Uhr

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Hello all,

Buran Casino,

thanks for the explanation. We appreciate your cooperation.

Dear Torri,

If you can't upload the pictures to our website, please send them to my email address at tomas@casino.guru so I can review them. Much appreciated!

I sent an email with an attachment

Greetings Toralf

ich habe email mit anhang gesendet

gruss toralf

Hello torri,

We believe the casino's doing everything in its power to make sure you have a good experience with them. Unless I overlooked something the best way would be to choose another game if you wish to continue to play at Buran Casino.

The games can malfunction sometimes, but we can't penalize the casino if we don't know if they are actually at fault.

The fact they chose to offer you compensation and that they are working on the issue is what we would consider as fair.

Please, let us know if we can assist you further.

Hello

Play another game and continue to lose 1000€ 20€ with 10 cents and no profit or if you win 2€ in 20 games then everything is gone again why is buran still rated so well other games nevertheless I maintain that what was manipulated was a very bad casino in customer service -5

sad that the casinos have so much power

hallo

ein anderes spiel spielen und weiter 1000€ verlieren 20€ mit 10 cent einsatz und kein gewinn oder wenn mal 2€gewinn in 20 spielen dann alles wieder weg warum ist buran noch so gut bewertet andere spiele trotzdem ich behaupte das da was manipuliert wurde ein sehr schlechtes casino im kundenservice -5

sade das die casinos so viel macht haben

Hello torri,

After careful consideration, I will close the complaint for the reasons described above.

Hopefully, the casino will be able to resolve the technical issues with the game soon. We will now mark the complaint as 'rejected' in our system. Thanks for your cooperation and even though we couldn't help you, don’t hesitate to contact us if you run into any issues with this or any other casino in the future.