Bingo Billy Casino - Hráč se snaží projít KYC.

They send me a email too send id have done it for the past few days this is b.s 8 want my money

Dear esprinting8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner and it can take some time to fully review all documents.

Was your ID the only document that the casino required? Could you, please, clarify when exactly you provided it?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear esprinting8,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.