BetFlip Casino - Hráčův výběr byl zamítnut.

Hello, i have been playing at bet flip for 2 months and never ever had any issues,

i have made 10 deposits and 9 of those have been without any bonus as bet flip

always removed them for me. I turned my 10th deposit of 125 euros into 2300 euros

and requested a withdrawal and both my withdrawals have been rejected. One the

first withdrawal rejection they told me i had to do kyc even tho i had done this

step a few weeks ago and got an email back saying account is now verified. I

submitted all my kyc checks again via email. On my second withdrawal they rejected

again and since have stopped communication with me after multiple emails and empty

live chat sessions i am confused on what to do next. I find it unfair that bet flip

are allowed to treat their customers like this even tho they were quick to accept

Dear R,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly based on provided screenshots that this was your first attempt to withdraw winnings? You mentioned that 9/10 deposits have been without bonuses. Did you claim any bonus with your last deposit?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Could you kindly hide my name please and yes this was my first attempt at withdraw.also there was no bonus attached.

Could you close this case please i know betflip will not honour anything and i dont want the stress anymore

thanks also please kindly remove me name

thanks again

We are closing this complaint and changing your name as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

The player can reopen this complaint anytime.