1xBet Casino - Neobvyklé potíže.

I made the deposit via recommendation of the bookmaker via slip. However, every time they asked for information, they would ask other questions that they had no need to answer. Finally, it took them over 72 hours to resolve what went wrong with processing the money. However, when the 48 hour deadline expired I asked to close my account. They would not let me close the account and return my money and still wanted to make a bet, amazing !!! It's been over 90 hours and they're still processing my chargeback. A lot of a headache. In addition to wasting my time I could have won on the stakes.

Fiz o depósito via recomendação da casa de aposta via boleto. No entanto, toda vez que pedia alguma informação eles faziam outras perguntas que não tinha nenhuma necessidade nenhuma de responder. Enfim, demorou mais de 72 horas para eles resolver o que houve de errado no processamento do dinheiro. No entanto, quando venceu as 48horas do prazo eu pedi para encerrar minha conta. Eles não me deixaram encerrar a conta e devolver o meu dinheiro e ainda queria que fizesse aposta, incrível !!! Faz mais de 90 horas é eles ainda estam processando o meu estorno. Muita dor de cabeça. Além de perder meu tempo que podia ter ganho nas apostas.

Hello Felipe.

Thank you very much for submitting your complaint.We appreciate that you are sharing your issue with the Casino Guru team. If you request an account closure for different reasons than gambling issues, some casinos may start a process of account closure. This process may take some time, but at the end, your account should be closed. Have they returned all your money? 

You have mentioned chargeback, could you confirm doing it? 

I gave up gives complaint after not having answers. It was very exhausting. I do not recommend 1x bet to anyone, as their betting server is very bad. All the time it goes down and the support is very bad (disrespectful). Nonsense what they do !!!!

Eu desisti dá reclamação depois de não ter respostas. Foi muito desgastante. Não recomendo 1x bet para ninguém, pois é muito ruim o servidor deles de aposta. Toda hora fica fora de ar e o suporte é  muito ruim (desrespeitoso). Absurdo o que fazem!!!!

Hello Felipe.

Could you answer to our questions, please? Is your issue resolved? 

I wanted to leave the summary so that new bettors don't make the same mistake of putting money in this betting house!: - I was 97 hours without balance after the money left my bank account. Being that support gave me 48 hours! After 15 days waiting for the account to be closed and after more than 27 emails and 4 calls. "Since I speak 4 languages" the support team did not resolve and recommended that you bet the balance and then review my balance. After withdrawing my money and I still receive advertising emails. COMPANY WITHOUT RESPECT!

Eu queria deixar o resumo para que novos apostadores não faça o mesmo erro de colocar o dinheiro nesta casa de aposta!:- Eu fiquei 97 horas aproximadamente sem saldo depois do dinheiro ter saído da minha conta bancária. Sendo que suporte me deu 48 horas de prazo! Depois de 15 dias esperando o encerramento da conta e depois de mais de 27 email e 4 ligações. "Sendo que falo 4 idiomas" a equipe de suporte não  resolveu e recomendou que apostasse o saldo para depois rever meu saldo. Depois de retirar o meu dinheiro e ainda fico recebendo email de propaganda. EMPRESA SEM RESPEITO !

Dear Felipe.

Unfortunately, we’re forced to reject this case because you haven’t responded to our questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions. 
 

Please, be aware that 1xBet Casino has a bad reputation on our website and we recommend you choose only the casinos with good reputation.

Best regards, Jozef