Winpot Casino - Hráč tvrdí, že platba byla zpožděna.

I've been waiting for my deposit since Thursday and it still hasn't happened. During this waiting period, I've won several bonuses which they won't validate due to withdrawals. They state that by making withdrawals, new bonuses are lost. Thus, this casino slows down the withdrawal process to avoid paying out bonuses. The customer service agents don't want to help. I have screenshots of everything.

Desde el jueves espero mi deposito y aun no sucede durante el tiempo de espera eh ganad varios bonus y no los hacen validos por aser retiros y dicen k por aser retiros los bous nuevos se pierden asi k este casino ase mas lento el retiro para no pagar bonus los agentes de servicio al cliente no kieren ayudar y tengo scrrenshoot de todo

Dear jmaz2023,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jmaz2023,

Have you received your withdrawal from the casino yet?

no, not even they just give me pause

no aun no solo me dan largas

Thank you for your reply, jmaz2023. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear jmaz2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.