WinPort Casino - Hráč si nemůže vybrat výhru z bonusu.

I know it's only $40 but it's the principle , I was asking support about no deposit bonuses and she offered me $20 to play to check out the games,she said there was a 50 or 55x play though and a max win of $40 on it .after I did the play thew I asked support how i got the form it was asking me to fill out to withdraw,He said I had to deposit $60 to make it a $100 to withdraw because There is a min.$100. withdraw. That doesn't even make sense to me and was never told that at the beginning.should be copies of the chats with support. Can I still get the 40?

Dear sherylisous,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinPort Casino.

I checked the casino website and the limit seems to be 100 USD or more https://winportcasino.com/banking

While not entirely customer-friendly, we acknowledge that situations like this can happen.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly this would be your first deposit in the casino?
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sherylisous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not yet deposited, and I have not yet verified since I feel it's silly to deposit 60 for 40 it seems like a scam? And thank you very much for taking time to help me and answer me.

I have not yet deposited,or verified, I feel it's silly to deposit 60 for 40,It sounds like a scam. Thank you for your time and help. Sherylisous

I understand this is frustrating for you but in this situation, we would recommend you deposit in order to enable withdrawals.

Please let me know if you did so already, and whether there were any issues along the way.

I'll await your response.

Dear sherylisous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.