Winota Casino - Hráč zažil technickou závadu.

I deposited 50 euros and got a 100% bonus .I recycled 97% but then the recycling stopped no matter how much I played.

talletin 50 euroa ja sain 100% bonusta .sain kierrätettyä97% mutta sitten kierrätys pysähty vaikka pelasin kuinka paljon.

Dear Asko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history to petronela.k@casino.guru? Have you tried to communicate this issue with the casino?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I deposited 50 euros and got a 100% bonus and it had to be recycled 70 times to make it home,

when I played slot games I followed the progress of recycling and when recycling was done 97% so

the recycling percentage stopped and I couldn’t get the recycling full.

I can't say at what stage recycling should have been complete when I didn't follow recycling so closely,

but I did play it for quite some time after it stopped.

Talletin 50 euroa ja sain 100% bonusta ja se piti kierrättää 70 kertaa että sen pystyi kotiuttaan ,

kun pelasin hedelmäpelejä seurasin kierrätyksen kulkua ja kun kierrätystä oli tehty 97% niin

kierrätys prosenttiluku pysähtyi enkä voinut saada kierrätystä täyteen .

En osaa sanoa missä vaiheesa kierrätys olisi pitänyt tulla täyteen kun en seurannut kierrätystä niin tarkkaan,

mutta pelasin kyllä aika pitkään viellä se jälkeen kun se pysähtyi .

Dear Asko,

Have you tried to communicate this issue with the casino?

No, customer service usually can't say anything and when it comes to experts they communicate only in English and I don't have enough language skills

En , asiakaspalvelussa ei yleensä osata sanoa mitään ja kun menee asiantuntijoille ne kommunikoi vaan englannnikiksi eikä minulla kielitaito riitä

Thank you very much, Asko, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Asko,

I looked at your complaint and will do my best to help you. I would like to invite Winota Casino into this conversation. Casino, can you please specify what is the problem with the player’s bonus and wagering?

If 100% is required for recycling and it stops at 97% no matter how much you play

can't get home at all.

Jos kierrätykseen tarvitaan 100% ja se pysähtyy 97%:iin vaikka pelaat kuinka paljon

ei pääse millään kotiuttamaan.

Dear Player,

Thank you for your patience!

We would like to inform you that the relevant department has reviewed the case and there have been no irregularities found during the course of playing the bonus. You were wagering it accordingly but unfortunately you ended up playing down your funds.

We hope the above clarifies the case.

Best regards,

Winota Team

Dear Asko,

did you play down your funds? If you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

It’s hard to notice before it’s too late, but I understand the situation.

I thought that if there were other similar announcements then I could somehow react.

After all, there will be no improvements if they are not announced, even if it is a question of small sums.

However, casinos can generate large revenues from it. many probably won’t report if there is

a small amount in question and can be trusted by the casino.

Se on vaikea huomata ennen kuin on liian myöhäistä , mutta ymmärrän tilanteen .

Ajattelinkin että jos tulee muita samanlaisia ilmoituksia niin voisi jotenkin reakoida .

Eihän tule parannuksia jos ei niistä ilmoiteta vaikka olisi pienistä summista kysymys.

Casinoille siitä voi kertyä kuitenkin isot tulot . monet eivät varmaan ilmoita jos on

pienestä summasta kysymys ja siihen voi casino luottaa .

Dear Asko,

can you answer my question, please? Did you play down your funds?

I played all the money

Pelasin kaikki rahat

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.