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My account just got closed. Today I could have applied for at least €200 cashback because I gambled away over €2000 this month. Now my account has just been closed on the grounds that it is an administrative decision and they cannot tell me what I did wrong. Impossible

Mein Konto wurde einfach geschlossen. Heute hätte ich mindestens 200€ cashback beantragen können weil ich über 2000€ verspielt habe diesen Monat. Nun wurde einfach mein Konto geschlossen mit dem Grund es sei eine Verwaltungsentscheidung und sie können mir nicht sagen was ich falsch gemacht habe. Unmöglich

Dear tiller52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you explain if there was any withdrawable balance on your account prior to the account closure?

Best regards,

Tomas

No, there was no money on it, then close the case

nein es war kein Geld drauf dann schließen sie den fall

Thanks, tiller52 for the confirmation.

Due to the aforementioned reason, this complaint will now be closed. Thank you for your understanding.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.