VegasJackpotHub Casino - Uzavření účtu hráče je zamítnuto.

I opened an account but after reading reviews, I immediately asked to cancel. I was told I had to send $50 in bitcoin. That's absurd. I advised them I would do no such thing and want I closed and not use my information. They adamantly said no and if I didn't send money, otherwise they may use it. That's how I took statement. I uploaded screenshots of conversation on original post.

Dear Ladygang71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is this the casino website you're complaining about? https://www.vegasjackpothub.com/
• Have you made any deposits to the casino?
• What information did you provide to the casino?

We strongly recommend not to pay any fees for account closure that may be requested, as this is not something that any legitimate casino would ask for.

I have checked the casino terms and this is what I found:

'If an Account Holder does not log in to his Account for a period of 180 days, his Account will be considered an ‘Inactive Account’, We will remove 5 EUR from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change. If the Account has less than 5 EUR the entire amount will be removed and the balance will be zero. Once the balance reaches zero no more Inactivity Fees will apply. Bonuses and Commission must be converted within 180 days of them being granted, otherwise they will be removed. Players may recover funds from their inactive accounts by logging in and making a withdrawal request. In case of blocked and excluded accounts, players will need to contact Customer Support to recover funds.'

I'd advise you not to log in to your casino account for 180 days to ensure it becomes inactive.

Best regards,

Dominika

Dear Ladygang71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I used the normal sign up information. Yes, that is the site and no, I refused to make a deposit because I felt it was a scam. They have name, address, DOB, email address, etc.

Dear Ladygang71, A legitimate online casino will never ask for money in order to close an account. I urge you not to deposit any money into this casino. As previously advised, do not access the account. There is a possibility that it may be deleted in the future due to inactivity, as stated in the terms and conditions.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.