Flappy Casino - Výběr hráče je v kasinu zpožděn.

Hello, 

I have to seek help because of the situation I am with Flappy casino. I played the first welcome bonus at their site 100% up to 500, I focused on slots. I won 6000 EUR and after account verification was complete, they paid me 4000 EUR and then stopped with payments. I saw similar cases on the internet so I am scared that they will never pay me the rest of my winnings. Last payment was on 10.03.2025. (I made that withdrawal 27.02.2025.) Almost a month without payouts and I am contacting them but they do not give me any clear answers about when the remaining amount will be paid.

I would appreciate any guidance or assistance on how to proceed. Thank you.

Dear steakking51,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with Flappy Casino regarding your remaining winnings. I understand how frustrating it must be to wait for such a long time without clear answers.

To better understand your case and assist you effectively, could you please provide some additional details?

1. Did the casino give you any reason for stopping the payments after sending the first €4,000?
2. Have they mentioned anything about a maximum withdrawal limit per week or month?
3. Have they confirmed that your winnings are fully valid and that you met all bonus terms?
4. Have you received any responses from the casino in writing? If so, could you forward any relevant communication to petronela.k@casino.guru?
5. Have you attempted to make another withdrawal since your last successful payout? If so, what was the result?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

No, the casino has not given me any information on why they have stopped paying me; they are just saying they will notify me when they process the payment.

No, they have not mentioned any limits.

They have confirmed that my winnings are valid — I’m sure they wouldn’t pay me a penny otherwise.

I will forward our correspondence to petronela.k@casino.guru.

I requested two withdrawals, and they are still pending.

They asked me for an additional verification yesterday (a selfie with my ID card against the background of their site, flappycasino.com). I will submit it as requested and will let you know if anything changes.

Hi steakking51,

I hope you're doing well. I just wanted to kindly ask if there have been any updates on your case with FlappyCasino.

Were you able to submit the additional verification they requested? And have you received any new communication from the casino regarding your pending withdrawals?

Looking forward to your reply.

Dear steakking51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru