Vegas2Web Casino - Hráč kritizuje komplikovaný a zdlouhavý proces ověřování.

Hello again,

this time it's about the payout at vegas2web, which I haven't seen in this form before. After I had been constantly submitting new documents for verification for over a week (a total of 4 credit cards with front and back, etc.) I have now received an email from vegas2web today that says, translated from English, the following: If your credit card is used for deposits you must send a hand-signed, completed copy of the Transaction Declaration Form and successfully complete a confirmation call.

Original:

If your Credit Card is used to make deposits then you are required to send through a hand-signed, completed copy of the Transaction Declaration Form as well as successfully complete a verification call.

urgently ask for help, that's pure chicane

ADDITIONALLY: I have to pay another $ 25 verification fee !!!!!!!!

Hallo mal wieder,

dieses Mal geht es um die Auszahlung bei vegas2web, was ich so in der Form auch noch nicht erlebt habe. Nachdem ich schon über eine Woche ständig neue Dokumente zwecks Verifizierung eingereicht habe (insgesamt 4 Kreditkarten mit Vorder - und Rückseite u.a) habe ich heute nun eine Email von vegas2web erhalten, in der steht, übersetzt aus dem Englischen, folgendes: Wenn Ihre Kreditkarte für Einzahlungen verwendet wird, müssen Sie eine handsignierte, ausgefüllte Kopie des Transaktionsdeklarationsformulars senden und einen Bestätigungsanruf erfolgreich abschließen.

Original:

 If your Credit Card is used to make deposits then you are required to send through a hand-signed, completed copy of the Transaction Declaration Form as well as successfully complete a verification call.

bitte dringend um Hilfe, das ist doch pure Schikane

ZUDEM: ich soll noch 25 $ Verifizierungsgebühr bezahlen!!!!!!!!

Dear Stephan,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. Could you please forward any relevant communication along with your cashier history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Cashier History ?? what is that exactly?

Kassiererhistorie?? was ist das genau?

What am I supposed to do now?

was soll ich nun machen?

Could you please forward your cashier history (deposit history)? I would like to check what payment methods you have used to deposit funds into your account. Additionally, could you please advise if you sent the Transaction Declaration Form to the casino and completed the verification call? Thank you very much in advance.

I would like to do that if I knew how ???? !!

I can take a screen shot of the payment history and then send it as a pdf attachment, or how?

and where can I find this said form that I should send to the casino? I try my best and try everything

Würde ich ja gerne tun, wenn ich wüsste wie????!!

die zahlungsHistorie kann ich Ihnen per Screen Shot abfotografieren und dann als pdf Anhang senden oder wie?

und wo finde ich dieses besagte Formular, dass ich an das Casino schicken soll? Ich gebe mir Mühe und versuche alles

You can forward the screenshot of your deposit history in any format to my email address petronela.k@casino.guru. Have you been advised by the casino where the Transaction Declaration Form could be found or downloaded?

Good Morning!

No, unfortunately I have not received any information about this! I'll send you the screenshot right away

Guten Morgen!

Nein, habe leider keine Infos diesbezüglich erhalten! Den Screenshot schicke ich Ihnen gleich zu

Thank you very much, Stephan, for your email. However, it is not a cashier history what you sent me. Could you please advise how many payment methods you have used to deposit funds into your account?

If I have paid a maximum of 2 times with a credit card, I have already sent all my credit cards to vegas2web by photo as an e-mail, and the finance department also accepted them!

you will not find any cashier information on the homepage, as is usual with other casinos! I am happy to provide you with my log-in data so that you can see for yourself! Rarely seen such a lousy scam from a casino

Ich hebe wenn höchstens 2 mal mit Kreditkarte eingezahlt, jedoch habe ich bereits alle meine Kreditkarten per Foto als e Mail an vegas2web geschickt, und diese wurden von der Finanzabteilung auch akzeptiert!

man findet auf der Homepage keine Kassierhinweise, wie bei anderen Casinos üblich! Gerne stelle ich ihnen meine Log-in Daten zur Verfügung, damit Sie sich selbst überzeugen können! Selten so eine miese Masche gesehen von einem Casino

Thank you, Stephan, for your reply but no third party should access your account. Sharing your login information is forbidden in T&Cs and it may lead to an account closure if it’s accessed from a different IP address. I strongly recommend against sharing this kind of information in the future. 

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK thank you

Ok vielen Dank

I will now try to contact the casino and let them know about your issue.

I received a message that my withdrawal was canceled and the money is back in my player account. Without words

Habe eine Mitteilung erhalten, dass meine Auszahlung abgebrochen wurde und das Geld wieder auf meinem Spielerkonto ist. Ohne Worte

Unfortunately, we have't receive any answer from the casino yet. Please note, if they won't respond within the next 7 days, we will be forced to close the complaint as unresolved.

drecks Casino

After contacting the casino again, we still haven't receive any answer from them. I'm really sorry that we could not help you more but as the casino is non-responsive, we will be now forced to close the complaint as unresolved, which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

The complaint was reopen on casino's request.

Hello,

opened again???

Hallo,

wieder geöffnet???

What's new?

Gibt es Neuigkeiten?

Dear Stephan,

We've been informed by the casino, that the only issue that occured was that your deposit verification, which can be accomplished by making a deposit. Otherwise all your documents are verified.

So should I deposit now to get a count?

Also soll ich jetzt einzahlen, um eine Auszählung zu erhalten?

Then why did they block my account? Can't log in anymore! They are liars and cheaters

Und warum haben die dann mein Konto gesperrt? Kann mich nicht mehr einloggen! Das sind Lügner und Betrüger

Dear Stephan,

The casino has informed us that because of the withdrawal pending so long, you will have to contact their customer support and identify yourself and your account will be reactivated. If you will do so, then you will have to verify your payment method by making a minimum deposit. Please let us know about your steps regarding the case.

Dear Stephan,

We haven't hear from you in a while. Please note if we won't receive any respond within the next 7 days, the complaint will be rejected.

Ok, I'll try again today

Ok ich starte heute einen neuen Versuch

Let us know the outcome. Thank you in advance.

I'm currently writing to customer service - I'll get back to you soon

Bin gerade mit dem Kundenservice am Schreiben - melde mich gleich wieder

So, I deposited 25 $, also implemented it, now the status of my payout over 100 $ is on "pending"

after all! Contact me again when the money has actually reached my account! Greetings Stephan

So, habe 25 $ eingezahlt, diese auch umgesetzt, jetzt ist der Status meiner Auszahlung über 100 $ auf „pending"

immerhin! Melde mich wieder, wenn das Geld auf meinem Konto tatsächlich angekommen ist! Gruß Stephan

Thank you Stephan for letting us know this information. The casino has also informed us that the payment was processed. Please let us know when the money arrives.

Dear Stephan,

We haven't hear from you in a while. Could you please let us know what is your withdrawal status? - did you receive it? Please note, if you won't respond to us within the next 7 days, the complaint will be rejected.

The complaint will now be rejected as we haven't hear from the player for 2 weeks. The case can be reopened anytime.

Best regards,

Nick