Tusk Casino - Hráčovy výhry z bonusu byly sníženy.

I have used the welcome bonus on my deposit and got 45 free spins when made it. Eventually i won 709 euro's with the free spins after my other cash was done. I didn't understand the T&C as it won't state the free spins for the Welcome bonus only free spins for non deposit or as a gift. Eventually i asked the agent how mucht money can you withdraw when wagering the free spins. The answer was 750/daily. Now they reset my money to 125 euro's and told me i'm only getting 5x the winnings of the free spins.

Dear dannyvo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If possible, could you please send me the link to the exact bonus you redeemed? I would like to check the Bonus T&Cs.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi there, its https://www.tuskcasino.com/promotions and the 100% $/€400 Welcome Bonus

Double Your Money once you step into TuskCasino: $/€400 + 100 Free Spin if you click on it will say the following: "Welcome Bonus at your First Deposit 

Terms & Conditions:

TuskCasino gives you 100% bonus on the amount of your first deposit up to $400, €400

Minimum deposit amount should be $10, €10 (varies on deposit method)

Maximum amount of bonus is $400, €400

Bonus is subject to wagering. (T&C) 

You will get 1 Free Spins for every $1, €1

The maximum Free Spins you will get is 100".

Thank you for your reply, dannyvo. I checked the bonus section in the T&Cs and I found this:

"Goodwill/Cashback/Free Spin: including and not limited to any other bonus given individually 5 times to bonus value (ie: if you get 100 bonus then max bonus cashable would be 500)"

I believe that the live chat support agent misunderstood your question. They didn't inform you about the maximum cashout for the free spin bonuses. Instead, they informed you about the general daily withdrawal limit:

Unfortunately, casinos are free to set maximum cashout limits for any bonuses, and there is not much more we can do about it. Please, let me know if there is any additional information, or if I have overlooked something, but I am afraid I will be forced to close this complaint.

Dear dannyvo,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

You can close thanks

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.