Sunrise Slots Casino - Výběr hráče je zpožděn.

Having read reviews of slow payouts,, was wary,, but received email stating bitcoin withdrawals 'often paid within 48 hours'. Deposited bitcoin with bonus on Aug 15. Got lucky and hit jackpot, satisfying RO requirements. Payout Request of $499 bitcoin submitted August 15, approved August 18 in two separate amounts; $400 & $99. August 21 reached out to customer service via chat, informed of 7-10 business day time frame- which began from approval, not Request. Have reached out via chat and email several times. Latest emails bouncing back. Am very civil and courteous each time. Continue to receive promo emails, including ones encouraging bitcoin withdrawals.

Hello niclessner4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, money was won and requested after bonus deposit rollover requirements were met. My account is verified, as to the date, I'm not sure, though it must have been before my withdrawal request.

Thank you niclessner4 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi niclessner4,

I've just reviewed your case and fully understand your concerns about the issue you run into with the Sunrise Slots Casino. I'll contact the casino and we'll see what can be done to help you.

I'd like to invite a representative from Sunrise Slots Casino to join this conversation and participate in the resolution of the complaint. Could you please share more information regarding the case? Are there any specific reasons why the player's withdrawal request has been delayed?

Hope to hear from you soon!

Kind regards,

Natalia

Hi Natalia, and thank you for your time. I hope this day finds you well.

I have asked about verification and taken recommended steps to also send the btc address to banking, all accepted, and approved. By rote the info I've received regarding the delay has been the '7-10' business day time frame, even long past the time frame. Except for the last communication, 9/12, that is, when the chat support representative 'escalated' the case.

Since then, crickets-except for unrelated emails, of course. Please reach out should you need anything more. Thank you again,

Nicolas

P.s. please pass on my gratitude to Nick as well 🙂

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear niclessner4,

as you could've noticed there've been no reply from the casino, so we're forced to close your complaint as unresolved. Unfortunately, we cannot come up with any possible solutions without cooperation from the casino's side.

I'm sorry we were not able to help you with this case, but I hope that other players will learn about your negative experience from our review. This unresolved complaint will also make an impact on the casino's rating.

The casino can request to reopen the complaint at any time.

Kind regards,

Natalia