Stakes Casino - Hráč během hraní zažil technickou závadu.

The casino simply didn't pay my win in the game gates of olympus, it's been almost a month since they say they will solve my problem and until today they haven't done ANYTHING to solve it.

O cassino simplesmente não pagou a minha vitória no jogo gates of olympus, já tem quase um mês que dizem que vão resolver meu problema e até hoje não fizeram NADA pra resolver isso.

Dear Arcain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings haven't been paid since 13/09/2022?

Have you been advised what caused the issue? Was this an isolated case, or it has happened earlier?

From the forwarded communication I understood that you are not the only player who has the same issue with this specific game, is that correct?

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Arcain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Casino's additional comments:

"Good day Arcain,

We hope you are doing well today.

While we thank you for being honest in expressing your opinion on Stakes through Casino Guru, we kindly ask you to please email us at vip@stakes.com with your concerns and requests, and rest assured our team will be looking into your case.

We would appreciate it if you could send us the email while making sure to include the subject ‘’Guru Review’’ so our relevant department will check your case as soon as possible.

We will be looking forward to your reply Arcain, please do not hesitate to reach us on chat 24/7x for any further questions or requests you might have and we will be more than happy to assist.

Kindest Regards,

Vanessa

Stakes Team"

Thank you very much, Stakes Casino team, for trying to resolve this case.

Dear Arcain,

Please follow the casino's instructions and keep me informed about any further developments.

After opening the claim the balance was credited to my account, thank you casino guru!

Após a abertura da reclamação o saldo foi creditado em minha conta, obrigado casino guru!

Good day arcain,

We hope you are doing well today.

While we thank you for being honest in expressing your opinion on Stakes through Casino Guru, we kindly ask you to please email us at vip@stakes.com with your concerns and requests, and rest assured our team will be looking into your case.

We would appreciate it if you could send us the email while making sure to include the subject ‘’Guru Review’’ so our relevant department will check your case as soon as possible.

We will be looking forward to your reply arcain, please do not hesitate to reach us on chat 24/7x for any further questions or requests you might have and we will be more than happy to assist.

Kindest Regards,

Vanessa

Stakes Team

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Arcain, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru