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They stole 500 euro from my account the moment i wanted to withdrow money and erased everything in the balance hiatory everytging they dissapeard them and left just 280 euro while i had 780 cleaned everythink so not to prove that.they are thieves and dont answer anymore with email they told me wait for an update and dont answer.THIEVES

Dear Grisi0000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly confirm whether your winnings were earned with or without the use of an active bonus?
• If a bonus was utilized to accumulate your winnings, was there a maximum cashout limit that could have affected your withdrawal request?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Grisi0000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.