Slots Magic Casino - Hráč neobdržel bonus.

I signed up to slots magic 5 days ago and used the code on the site for the bonus. The bonus did not add of 100 euros. I emailed 3 times and no one emailed back. No one is ever on chat. My bonus has not added and there is no way to activate it?

Dear chambersconnie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When exactly you used the promo code? Could you please post here a link (or promo code) to the bonus offer you redeemed? I would like to check the bonus T&Cs.

Do I understand correctly that so far you have not received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

The offer is simly on their homepage. Use code MAGIC.....https://www.slotsmagic.com/

The casino has never responded to me via email and no one is on chat?

Corinne

Thank you for your reply, chambersconnie. Could you please confirm that you have fulfilled all the requirements to be eligible for this bonus?

How much money did you deposit? Has your deposit remained untouched?

As I’ve stated previously yes I did.

I deposited €100

Has your deposit remained untouched?

Dear chambersconnie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.