RioBet Casino - Výběr hráče byl zpožděn kvůli vyšetřování sázek.

Another attempt to resolve my problem with riobet, I hope casiguru can help me, it's been 15 days and I still haven't received an answer about my problem, they still claim that they have no information or response from the provider and that my bets still haven't have been investigated, there is no way to believe this argument for so long I need my money, it seems to me that they are stalling so as not to pay my winnings, I have been waiting since 04/13/2024 for my problem to be resolved

Dear netoflausino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino is reviewing your game history before processing the withdrawal?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have already made several deposits and some withdrawals before, my account has not been needed yet but as soon as it is I will send my documents

Ja fiz varios depositos e alguns saques antes, minha conta nao foi necessario ainda mas assim que for eu envio os meus documentos

Thank you for your reply, netoflausino. Did you accumulate your winnings with or without an active bonus? Could you please advise if you currently have access to your casino account? If yes, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Could you please advise if you played with a bonus?

From the beginning I played without a bonus, just looking at my deposit history I made several deposits when I lost everything, well, when I had a winning streak they said they wanted to check my bets

Desde o começo joguei sem bonus, só olhar meu historico de deposito fiz varias depositos quando perdi tudo bem, quando tive um sequencia de ganhos disseram que queriam averiguar minhas apostas

Thank you very much, netoflausino, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, netoflausino!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!