Raging Bull Slots Casino - Výběr hráče byl zpožděn.

Raging Bull Casino said they approved my redemption for $30.00 dollars on 5/16/2024 and said it would be in my bank account within 7-10 business days. It has been well over that time and now they won’t respond to emails and I also have there live chat confirming they owed me the $30.00 dollars and would send it to my bank account. I have attached the screenshot of the live agent chat saying this and the confirmation email from Raging Bull Slots that shows my redemption was approved.

Dear Simonb339,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Which payment method have you opted for when requesting a withdrawal? Was it a bank transfer, or something else?
• Have you entered your account number information when specifying details for the transfer?
• Have you completed account verification in the casino?
• When was the last time you were in contact with casino support and what did you discuss?
• When did your card expire?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have submitted my bank account with Capital One ending in 0425 to Raging Bull Slots and I have a screenshot of the Raging Bull customer support telling me it would be sent directly to my bank account like shown in the screenshot I provided. This conversation with the customer support took place on May 16th 2024. I was supposed to be paid almost a month ago and they just do not want to pay me.

Thank you very much, Simonb339, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

It has now been almost a month that Raging Bull Casino has not paid me even though they said they would. I’ve had this complaint open for over 7 days and they are completely unresponsive and Raging Bull has now even made it so I’m locked out of my account at their casino out of retaliation for this complaint so they just don’t want to pay me the money they know they owe me.

Hello Simonb339,

My name is Kubo and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Raging Bull Slots Casino’s representatives to join this discussion in order to resolve this issue.

Dear Raging Bull Slots Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Kubo

Greetings all,

I have reviewed the situation and I have to say I'm a bit confused here, firstly $30 is below the minimum withdrawal amount and there is no history of a win or requested withdrawal within the account. All I see is one deposit of $30 which was disputed on the player end and returned to the card of origin. I would check your bank account Simonb339, the funds are no longer with the casino. If your bank has not yet returned the disputed funds to you it would be best discussed with them.

Since the disputed deposits constitute 100% of all player deposits in the account history the account was permanently closed as is standard policy.

Best wishes,

Nick and Raging Bull

Dear Nick & Raging Bull Slots Casino,

Thank you for your response and for providing valuable information regarding this case.

Dear Simonb339,

According to the casino's claims, the funds you deposited were not properly credited to your account because you disputed the amount with your bank. Is this correct? Have you requested a chargeback from your bank to recover the money from the casino? Please check your bank account to confirm if you have received the disputed amount.

Thank you.

I have not received the disputed amount as I have not received ANY money from Raging Bull Slots to my bank account at all.

I have my bank statement here and I can tell that Raging Bull has NOT sent me any money. I can provide my bank statement to prove I was never credited by Raging Bull if necessary.

Dear Simonb339,

Could you please answer my question? Have you requested a chargeback from your bank to recover the money from the casino?

Certainly, you could provide any supporting evidence by sending it to my email address at jakub.m@casino.guru. Please note that for the bank statement to be considered valid evidence, the casino deposit from 02/23/2024 must be visible. Additionally, the statement should include all transactions from the date of the casino deposit up to the present. This is because card networks like Visa and Mastercard typically allow cardholders up to 120 days from the transaction date or the discovery of an issue to dispute a charge.

To answer your question, no I did not do a chargeback.

Dear Simonb339,

I had a conversation with the casino representative outside of this thread and received proof of the chargeback for your deposit. As I have not received any supporting evidence from your side, I must deem this complaint unjustified and reject it. The evidence confirms that your deposit has been refunded to the card used for the transaction. Please note that the process of refunding the disputed funds can take up to 4-6 weeks, depending on various factors. Please be aware that a chargeback can also be initiated by the bank for various reasons. Unfortunately, from the casino's perspective, there is no distinction between a chargeback initiated by you or the bank. If you are unaware of any dispute with your bank, I recommend contacting them to discuss and understand the reasons behind this issue.

I want to remind you that initiating a chargeback for a deposit made at a casino can lead to serious consequences. Casinos typically view chargebacks as fraudulent activity, which can result in the closure of your account and being blacklisted from other casinos.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best Regards,

Kubo