Playamo Casino - Hráč se snaží vybrat své výhry.

Hello, Playamo Casino has not wanted to approve my Mastercard payment for 10 days. The previous selections took place within 2 days and now it is already 9 days. They still don't want to tell me anything specific, just that the bank is not communicating and that I have to wait ...

Dobrý den, kasino Playamo mi již 10 dnů nechce schválit výplatu na Mastercard kartu. Předchozí výběry proběhly do 2 dnů a teď je to již 9 dnů. Stále mi nechtějí říci nic konkrétního, jen že banka nekomunikuje a že musím čekat...

Dear Lukas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve accumulated your winnings with or without an active bonus?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, they say there are problems with the bank.

This should only be a problem with my account. But even after a few emails, the casino doesn't want to tell me anything specific. He keeps repeating the same thing over and over again.

Winnings were without bonus.

Thank you, Lukáš

Dobrý den, prý jsou problémy u banky.

Mělo by se jednat o problém pouze u mého účtu. Kasino mi ale i po několika mailech nechce sdělit nic konkrétního. Stále opakuje to samé dokola.

Výhry byly bez bonusu.

Děkuji, Lukáš

Thank you very much, Lukas, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, are you working on a case? Or should I turn to someone else.

Dobrý den, pracujete na případu? Nebo se mám obrátit na někoho jiného.

Hello Lukas!

I will take care of your complaint. I would like to ask Playamo Casino's representatives to join this discussion in order to help us to solve the player's issue.

And how do I do that?

A to udělám jak?

Hello Lukas!

At this moment you do not have to do anything, with my previous message, I have notified the casino's representatives and now we will wait for their response.

Hello,

Unfortunately, the withdrawals to the bank cards are no longer available due to a payment provider problem. We are looking for the solution of this matter.

However, there are various other methods available to make a cashout, such as Skrill, Mifinity, etc.

We have informed the player about the issue with the bank card withdrawals via email and suggested him to use the alternative.

We are sorry for the inconvenience caused.

Kind regards,

Playamo

Hello Lukas!

Please, let us know about any movement in your situation.

Hello Lukas!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.