Platincasino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

Hello,

one of my many deposits with Neteller (20 euros) is not mine

Platincasino account received.

Screenshot etc of my missing Neteller deposit I sent platincasino 4 days ago, no response.

Hallo,

eine meiner vielen Einzahlungen mit Neteller (20 Euro) ist nicht auf mein

Platincasino konto eingegangen.

Screenshot etc meiner fehlenden Neteller Einzahlung habe ich vor 4 Tagen bereits platincasino zugesendet, keine Reaktion.

Dear Rudi,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

First of all, thank you very much that there is something like you here.

The day before yesterday I also wrote to "Neteller" to be on the safe side and described the problem including a screenshot with the transaction ID.

No answer yet. But it is also a weekend.

Many greetings Rudi

Hallo,

zunächst mal vielen Dank, dass es so etwas wie euch hier gibt.

Ich habe vorgestern sicherheitshalber auch "Neteller" angeschrieben und das Problem samt Screenshot mit Transaktions-ID geschildert.

Bis jetzt noch keine Antwort. Ist aber auch Wochenende.

Viele Grüße Rudi

ps: I would like to add that

I have often made deposits to platincasino via Neteller and, with the exception of one time, the deposits were always instantly on Platincasino.

I've never had a problem with the casino with withdrawals either.

ps: möchte noch hinzufügen, daß ich

schon oft Einzahlungen über Neteller zu platincasino getätigt habe und bis auf das eine mal die Einzahlungen immer sofort auf Platincasino drauf waren.

Auch mit Auszahlungen hatte ich noch nie ein Problem mit dem Casino.

Neteller has now replied and wrote that Neteller was correctly debited

and I should turn to "Platincasino", which I have been doing for a long time.

Neteller hat nun geantwortet und geschrieben, dass von Seiten Neteller korrekt abgebucht wurde

und ich mich an "Platincasino" wenden soll, was ich ja schon lange tat.

Thank you very much, Rudi, for your reply. If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your Neteller account or credited to your casino account. Given that it's less than a week now since the unsuccessful transaction (01/06/2021), I will set the timer for additional 7 days and if there's no development by Monday the next week, we will intervene. Thank you very much in advance for your patience.

Today I got an email from Platincasino that said:

"Your bonus of € 20.00 has been credited to your account.

We hope you enjoy playing in the Platincasino. "..

I then logged in and it was 40 euros on it.

20 euros payable plus 20 euros as a bonus.

So the complaint can be closed.

Thank you very much for your effort

Heute bekam ich eine Mail von Platincasino in dem stand :

"Dein Bonus in Höhe von 20,00 € wurde Deinem Konto gutgeschrieben.

Wir wünschen Dir viel Spaß beim Spielen im Platincasino."..

Hatte mich daraufhin eingeloggt und es waren 40 Euro drauf.

20 Euro auszahlbar plus 20 Euro als Bonus.

Beschwerde kann also geschlossen werden.

Vielen Dank für eure Bemühungen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rudi, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru