Planet 7 Casino - Hráč se snaží dokončit ověření účtu.

I have a temporary virtual card that I use with planet 7 works great, especially when I want to fund some play time on their site. Now i want to withdrawl and the exact same card used to fund my account needs verification.. but they require a picture of a physical card laid out before me on white paper ect.. I even ticked their box for those who have virtual or one sided cards, literally nothing changed no new prompt for these specific cards popped up.. so I'm stuck here all avenues for assistance go no where emails, no response, I call the number listed as support and the operator who is a robot wants a code before it even gives any directional cues.. no code no service.. take my money then set up fake doors to resolve a very real robbery. Which makes sense why even rob me to begin with? First you take my money. Theft. Then the conspiracy shown in offering help by chat or call so when neither produce any resolve its becomes obvious its a set up made to make planet 7 look good and fair when they take your money. Some folks later I'm told to fill out this form to verify my card which i do in less than 20 minutes and send it to the address listed. It's been over a week since I've began to withdrawl and im not any closer, haven't heard from the appropriate party since they confirmed that my card wasn't verified. Ive sent my documents twice and not a word bout it. Live Chat just days due to high volumes of whatever it could take longer to hear from them so I emailed them with having problems pertaining to making a deposit and questions regarding that topic boom what do you know I recieved a ready to help reply within the hour. No response is definitely still a respone. I can't even get them to email me with a confirmation of having received my documents.. their tactic of stalling by giving giving out bad information in hopes of wearing you out to the point where you say just forget this and you walk away empty handed is still theft. IDGT.

Dear marshallvalari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying one of your depositing payment methods seems to be the only obstacle standing between you and your winnings? Could you please advise how many payment methods you have used to deposit funds into your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes I used this card only and just once. I asked the live chat rep if I were to make another deposit with the corresponding credit card to the exact same account the virtual card is linked to would it possibly help move this along? Didn't need to verify to use it so I can't understand why verification to withdrawl would solely depend on that. Also I sent in additional pics of direct depsits made to the account that my virtual card stems from. Live Chat also suggested I get a receipt of recieving virtual card card to help verify. I'm gonna attempt that now

As one Planet 7 rep directed I went to my bank and sought a receipt of sorts. I recieved a detailed response in how to view my card on their app along with the possibility of sending me a statement which would not show the entire card number that infact they couldn't either only myself was allowed to on their app. They also told me to send the email stating all this information to Planet 7 which I did right after.

Thank you very much, marshallvalari, for the update. Please keep me informed about any further developments. Awaiting your reply patiently.

No update here

Thank you very much, marshallvalari, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, marshallvalari,

I am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Planet 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Planet 7 Casino Team,

Could you please specify the player's issue in more detail? What exact documents are problematic and the player should provide the casino with for being successfully verified?

Thank you in advance for providing the information.

A withdrawlnhas been submitted and received just need it to be approved and deposited now.

Greetings all,

I have not been servicing this case as it is already in progress on another thread.

https://casino.guru/planet-7-casino-player-has-been-struggling-to-pass

Best wishes,

Nick and Planet 7

Hello,

Thank you very much, Nick and Planet 7, for the information, and we apologize for the misunderstanding.

Dear marshallvalari,

After reviewing the whole situation, we are rejecting this complaint because of a duplicate thread. My colleague Adam will be at your further assistance in the above-mentioned open thread (the link is in Nick's last reply).

Thank you for your understanding.

Best regards,

Branislav, Casino.Guru