Pin-Up Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I m deposit 5000 rupees in my pin account 5 days ago but the money is didn’t received in my account. That’s why I think the casino is fake.

Dear Priteshpatel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

No sir this is not my first deposit I saw first time the issue.

Thank you, Priteshpatel, for your emails. According to the last conversation between you and the casino, your deposit was successfully credited to your account on the 6th of January. Could you please confirm it? If that's not the case, please forward a screenshot of your cashier history instead.

No sir the deposit is not credited in my account please help

I fully understand your frustration, Priteshpatel. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Player's additional comments:

"Dear sir/ mam

I have placed withdrawal

request of rupees 20000 on 6 January 2023 after that 8 January 2023 I placed

complain again in support team they said wait for more 72 hours.

Till to 12 January 2023 I

haven’t get my money my account id is 19742511

when I go to live chat they

Only reply wait little more but they are not do any things why this happens.

This much of Long period is sufficient to solve any technical issue but they

are only waiting and nothing to do.

please help I need money for

hospital problem. Please solve this problem as soon as possible."

I'm sorry to hear about another issue, Priteshpatel, and I fully understand your frustration. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear sir

in both case till I don’t seen any results please help

Hello Priteshpatel,

Have there been any developments since our last conversation, please? 

Dear sir

I both case problem is solve thanks you for help

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Priteshpatel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru